Withdrawals: How Requests Work, Timing, and Limits
This page explains how to request a withdrawal, how to track status, and what to check first if something looks delayed or blocked.
Most delays are related to request limits, the processing window, and account checks that must be completed before a cashout is approved.
Use the steps below to submit one clean request, monitor updates in your account, and troubleshoot in a clear order if the status does not change.
Before You Submit a Withdrawal
Small checks before you submit can prevent avoidable rejections, extra waiting, and repeated requests that do not speed things up.
- Confirm you meet the minimum rollover requirement (x1) before requesting a withdrawal
- Check how many withdrawal requests are already pending (maximum is 3)
- Be ready to withdraw with the same method you used to deposit where possible
- Consider the processing window (Mon–Fri, 6 AM–5 PM GMT) for timing expectations
- Keep a timestamp and take a screenshot of your request confirmation or status
- If checks are requested, complete them before creating new requests
How to Request a Withdrawal in Your Account
If you need to confirm available methods and limits before submitting, open the Payments area in your account and check the withdrawal view for your country and currency.
A withdrawal request is usually a short flow inside your account cashier: select the method, enter an amount within the limits shown, and submit once.
- Open your account cashier and switch to the withdrawal view
- Select the available method you want to use (method availability can vary)
- Enter the amount within the limits shown for your account
- Submit the request one time and note the timestamp
- Track the status in your withdrawal history/status view
Processing Time and Status Updates
Withdrawals are worked through within 3 business days when required checks and conditions are completed, and processing is handled during the finance team window on business days.
If your status indicates checks are needed, complete the verification steps shown in your account and avoid repeated resubmissions that can slow down review.
| Status item | What it means | What to do next |
|---|---|---|
| Processing window | Requests are handled Mon–Fri, 6 AM–5 PM GMT | If you submit outside this window, expect updates on the next business period |
| Business-day timeline | Requests are worked through within 3 business days (subject to checks) | Wait for the timeline to run during business days, then escalate with details if needed |
| Account checks | Your request may pause until checks are completed | Follow the requested steps in your account and keep screenshots of your status |
Pending Withdrawal Limit: Max 3 Requests
You can have up to three pending withdrawals at one time. If you reach the cap, the next request may not be accepted until one pending request completes.
- Check whether you already have 3 pending requests before submitting a new one
- Wait for one request to complete before creating another
- Avoid submitting duplicate requests for the same amount and method
- Keep timestamps so you can describe the order of requests if support asks
- If your account allows cancellation, document the result before retrying
Daily and Monthly VIP Payout Caps
Daily and monthly payout caps can depend on VIP level, and the limits below are listed for CHF and EUR in the VIP table. If your account shows a different currency context, rely on what is shown in your profile.
| VIP level | Per day | Per month |
|---|---|---|
| Level 1 | 500 | 7,000 |
| Level 2 | 500 | 10,000 |
| Level 3 | 800 | 12,000 |
| Level 4 | 1,000 | 15,000 |
| Level 5 | 1,500 | 20,000 |
Rules That Affect Withdrawal Approval
For the official wording on x1 rollover, commissions, and method requirements, review the terms and rules before you request a cashout.
Two points that affect many outcomes are the minimum x1 rollover requirement before withdrawal, and a commission scenario that can apply if wagering is low relative to the deposit.
| Scenario | Commission | Notes |
|---|---|---|
| Wagering is lower than the deposit | 10% (minimum CHF 0.55 / EUR 0.5) | Described as payment costs when wagering volume is low vs deposit |
| Balance funded by bank card or bank transfer | 15% | Described as a higher commission rate for those funding cases |
- Confirm you meet the x1 rollover requirement before submitting a withdrawal
- If you see a commission outcome, compare deposit amount and wagering volume and save screenshots
- Expect the same deposit method to be used for withdrawal where possible
- Complete any account checks before retrying or submitting additional requests
- Use the processing window and business-day timeline to set expectations for updates
Withdrawal Issues and Quick Fixes
Use the scenarios below to isolate the cause of a delay or block. Make one controlled change at a time and keep timestamps and screenshots.
My Withdrawal Is Pending Longer Than Expected
First compare your request time to the business-day window. A request submitted near the end of the window can show fewer visible updates until the next business period.
- Check whether you are within Mon–Fri, 6 AM–5 PM GMT for active processing
- Confirm fewer than 3 business days have passed during business days
- Look for any account check request that may pause the withdrawal
- Save screenshots of the pending status and the submission timestamp
I Cannot Submit a New Withdrawal
This is most commonly caused by reaching the maximum pending requests. Clearing one pending request is usually required before a new one is accepted.
- Confirm how many withdrawals are currently pending (maximum is 3)
- Wait for one request to complete before submitting again
- Avoid duplicate submissions that do not change priority
- Keep the timestamps of each pending request
The Withdrawal Was Rejected or Cancelled
Rejections and cancellations are often linked to unmet conditions, required checks, or method constraints. The fastest next step is to identify which condition changed.
- Review whether you meet the x1 rollover requirement
- Check whether verification or other checks are requested in your account
- Confirm you used the same method as your deposit where possible
- Save the rejection message (or result screen) and timestamp
I Cannot Use the Method I Want
Where possible, withdrawals follow the same method used to fund the account. If your preferred method is not available, it can be a method-matching rule or an availability rule for your settings.
- Confirm which method was used for your last deposit
- Re-check the withdrawal method list for your country and currency
- Try a clean browser session if the cashier does not update
- Record the method you expected and what you actually see
A Fee or Commission Appeared
A commission can apply in low-wagering scenarios, and the rate can differ depending on how the balance was funded. If this surprises you, collect clear evidence before you contact support.
- Compare deposit amount and wagering volume for the same period
- Note whether the balance was funded by bank card or bank transfer
- Save screenshots showing the commission and the withdrawal result
- Write down what you expected vs what happened
It Works on Desktop but Not Mobile
Device differences are often caused by browser sessions, cached data, or extensions. A clean session helps confirm whether it is device-specific.
- Try private mode on the device that fails and retry once
- Disable script blockers or heavy extensions and retry
- Switch to another browser to compare
- Record device model and browser version for support
Contact Support About a Withdrawal
When you have screenshots and timestamps ready, contact support through the Help Centre so the request reaches the right team.
Support is available 24/7 via Live Chat and email at [email protected], and formal complaints can be sent to [email protected].
- Username or account email
- Date and time of the request (include your timezone)
- Withdrawal amount and currency
- Method used for the request (and the method used to deposit, if different)
- Current status shown in your account
- Any message shown on the result screen (copy it exactly)
- Screenshots or a short screen recording
- Whether you have other pending withdrawals (and how many)
FAQ
How long do withdrawals take to process?
Withdrawals are worked through within 3 business days when required checks and conditions are completed, and processing runs Mon–Fri, 6 AM–5 PM GMT.
What does “pending” mean for a withdrawal?
Pending means the request is in the queue or under review and has not yet been completed, which can include business-day processing and any required checks.
Why can I only have three withdrawals at once?
There is a maximum of 3 pending withdrawals at one time, so additional requests may be blocked until one pending request completes.
Do I have to withdraw to the same method I used to deposit?
Where possible, withdrawals are processed using the same payment method used to fund the account, so a different method may not be available for the same request.
What is the x1 rollover requirement before withdrawal?
It means a minimum rollover requirement of x1 applies before a withdrawal can be approved.
When can a 10% or 15% commission apply?
A commission can apply when wagering volume is low relative to the deposit, and a higher rate can apply in bank card or bank transfer funding cases, as described in the terms.
Do VIP levels change daily and monthly limits?
Yes. Daily and monthly payout caps can depend on VIP level, with specific limits listed for each tier.
What should I do if my withdrawal is delayed after the processing window?
Confirm how many business days have passed during business days, check whether any account steps are requested, and gather screenshots and timestamps before contacting support.
What details should I send support about a withdrawal issue?
Send your username/email, amount and currency, method, timestamps, status screenshots, and any message shown for the request.
Can country or currency settings affect withdrawals?
Yes. Available methods and limits can depend on country and currency settings, so what you can select may change with those settings.