Verification at Lizaro: Documents, Review Time, and Status
Verification is an account check used to confirm identity, age, residence, and in some cases source of funds, so the platform can meet security and compliance requirements.
Verification can be requested before or after deposits and/or withdrawals, and you may see a pop-up notification on the site when documents are needed.
This guide explains which documents may be requested, how long reviews usually take, what “Under review” means, why documents get rejected, and what to send support if you need help.
When Verification Can Be Requested
Verification can be triggered by routine account checks, payment activity, withdrawal requests, or additional source-of-funds checks where the platform needs more detail about your transactions.
- Check your account notifications and read exactly what is requested
- Prepare documents in advance so you can upload them in one complete set
- If requested, be ready to provide payment method ownership proof or transaction history
- Follow any phone or face verification step if it is requested as part of the check
- Upload documents within the stated deadline to avoid restrictions
Documents Required (What to Prepare)
For the full list of checks and deadlines, read the terms and conditions before uploading sensitive documents.
The requested list can differ by account and situation, but these are common document types described in the Help Centre.
| Doc type | Key requirement |
|---|---|
| Valid ID | Legible, not expired, and complete (all required sides/pages) |
| Proof of residence (proof of address) | Issued within the required period stated in your request (often within the last 3 or 6 months) |
| Proof of ownership of payment method | Shows you own the method used (format depends on the method) |
| Transaction history / statements | May be required for a recent period (often the last 1–3 months, depending on the review) |
| Source of funds information | May be requested in some cases to explain how funds were obtained |
If your request asks for a specific format or period, follow that request first, even if it differs from the typical examples above.
How Long Verification Takes (and Why It Sometimes Takes Longer)
Once all requested documents are received in full, verification is typically completed within 24–48 hours, although complex cases can take longer.
| Stage | Typical timing | What you’ll see |
|---|---|---|
| Upload completed | Immediate | Your documents are submitted and your status can update automatically |
| Under review | Typically 24–48 hours after a full set is received | Status remains “Under review” while checks are performed |
| Approved or rejected | After review | Verified/Approved or Rejected, often with a reason or next request |
| Complex review | Can take longer | Additional documents or clarifications may be requested |
If you uploaded partial documents or the file quality is not acceptable, the review may pause until you submit a complete, valid set.
Deadlines and What Happens If You Don’t Provide Documents
Verification is time-sensitive. The rules state you must provide requested information and documents within 30 days.
| Rule | What it means | Risk if ignored |
|---|---|---|
| 30-day deadline | You must provide the requested documents within 30 days | Payments may be withheld and the account can be restricted |
| Withholding/suspension | Activity and payments may be suspended until documents are provided | Deposits or withdrawals can remain blocked |
| Closure risk | Account may be closed if documents are not provided in time | Loss of access to services until resolved |
If you cannot meet the deadline, do not wait until the last day; contact support and explain what you can provide and when.
Account Restrictions Until Verified
If your top-up is blocked during checks, use the deposit guide to review method limits and basic cashier steps before retrying.
Until verification is completed, restrictions can be applied to your account. The Help Centre states deposits and/or withdrawals may be blocked while checks are pending, and you can receive a pop-up notification when verification is required.
- You may be unable to deposit until documents are approved
- You may be unable to withdraw until documents are approved
- You may be asked for additional proof related to your payment methods
Why does this happen? Verification helps confirm account ownership and payment legitimacy before money moves out.
What should you do first? Upload exactly what is requested in one complete set and wait for the status to update.
How to Avoid Rejection (Quality Checklist)
Most rejections are caused by document quality, age, or format. Use this checklist to avoid repeated re-uploads and extra waiting.
- Upload documents that are clear, readable, and in focus
- Do not upload expired IDs
- Do not upload incomplete or damaged documents
- Use original files where possible and avoid edited or modified documents
- Make sure your proof of residence fits the required age window (often 3 or 6 months)
- Avoid scanned copies or screenshots if the request specifies originals
- Do not use filters or heavy compression that reduces readability
- Confirm all required corners and details are visible
- Match names and addresses to your account profile details
After You Upload: Status, “Under Review”, and Next Steps
After uploading documents, you do not need to contact support to “start” the review. The Help Centre states your status updates to “Under review” automatically when documents are received.
- Upload the full set of requested documents
- Confirm you can see your uploaded files in the verification area
- Wait while the status shows “Under review”
- Check for follow-up requests if additional documents are needed
- If rejected, re-upload using the rejection reason as your checklist
- Keep screenshots of status and messages for your records
Security and Privacy During Verification
For details on how personal data may be shared with verification providers, see the privacy policy and review the section relevant to identity checks.
The rules state verification can involve third-party providers, and checks may include phone verification or face verification. Your documents and data may be processed to confirm your identity and to meet compliance obligations.
| Topic | What’s stated | What you should do |
|---|---|---|
| Third-party checks | Verification may be performed using third-party providers | Submit only what is requested and keep copies of what you upload |
| Extra verification | Phone or face verification can be requested | Follow the on-site prompts and keep timestamps if it fails |
| Data handling | Personal data can be processed for compliance and security | Review privacy details and avoid sending documents through unofficial channels |
Verification Problems and Quick Fixes
If your status does not change or you keep getting rejections, the Help Centre is the fastest path to the correct support channel.
Use the scenarios below to isolate the cause of delays. Make one controlled change at a time and keep clear screenshots of every upload and status update.
“Under Review” Longer Than Expected
Verification is typically completed within 24–48 hours after a full set of documents is received, but complex cases can take longer.
- Confirm you uploaded every requested document and every required side/page
- Check whether you received an additional request that pauses the review
- Wait through business periods and avoid repeated uploads unless requested
- Prepare screenshots of your status and upload timestamps if you need to escalate
Documents Rejected Due to Quality, Format, or Expiry
Common rejection causes include expired IDs, poor image quality, incomplete documents, modified files, or using scanned/screenshot copies where originals are expected.
- Re-take photos in good lighting and ensure the text is readable
- Upload the original file format without edits or filters
- Confirm the document is not expired and not damaged
- Upload all required sides/pages in the same submission if possible
Proof of Residence Was “Too Old”
Proof of residence usually must be issued within the required window stated in your request, commonly within the last 3 or 6 months depending on review.
- Check the required age window shown in your verification request
- Upload a newer document that clearly shows your name and address
- Make sure the issue date is visible and readable
- Avoid screenshots or edited files unless they are accepted in your request
Deposits or Withdrawals Are Blocked Until Verification Completes
Restrictions can be applied until verification is completed, including blocking deposits and/or withdrawals.
- Upload the full requested document set as soon as possible
- Do not create repeated payment attempts while the account is restricted
- Check for pop-up messages or account notifications about missing items
- Save screenshots that show the restriction message
Asked for Payment Method Ownership or Transaction History
These requests are used to confirm that the payment method belongs to you and to support source-of-funds checks.
- Provide proof of ownership for the method you used
- Provide transaction history/statements for the requested period (often 1–3 months)
- Make sure your name and relevant details are visible
- Upload only what is requested and keep your submission timestamps
Contact Support About Verification (What to Send)
Support is available via Live Chat and email, and using the correct details helps avoid back-and-forth and speeds up the review.
If you need help with verification status or repeated rejections, prepare a clean package of evidence and a short timeline of what happened.
- Username or account email
- Date and time you received the verification request (include timezone)
- What documents were requested (copy the wording if possible)
- Date and time you uploaded each document (include timezone)
- Current status shown (Under review / Rejected / Verified)
- Rejection reason text (copy it exactly if shown)
- Screenshots of status and upload confirmation
- File types you uploaded (photo, PDF, etc.)
- Whether deposits or withdrawals are currently blocked
- Device and browser details if upload fails or status does not update
FAQ
What documents can be requested for verification?
Common requests include a valid ID, proof of residence, proof of ownership of payment methods, and transaction history statements. In some cases, source of funds information can also be requested.
How recent must proof of address be?
The Help Centre describes proof of residence being required within a recent period, often within the last 3 or 6 months depending on the review. Follow the exact window shown in your request.
How long does verification take after I upload everything?
Once all requested documents are received in full, verification is typically completed within 24–48 hours, although complex cases can take longer.
Can verification be requested after I deposit or when I withdraw?
Yes. Verification can be requested before or after deposits and/or withdrawals, including additional checks related to payment methods or source of funds.
Why are deposits or withdrawals blocked until I’m verified?
The Help Centre states deposits and/or withdrawals may be blocked until verification is completed, as part of security and compliance checks.
Do I need to contact support after uploading documents?
No. The Help Centre states you do not need to contact support after uploading because your status updates to “Under review” automatically.
Why were my documents rejected?
Common reasons include documents being too old for the required period, expired IDs, poor image quality, incomplete or damaged documents, modified files, or using scanned/screenshot copies where originals are expected.
What is “proof of payment method ownership”?
It is evidence that the payment method used belongs to you. The acceptable format depends on the payment option, and the request should tell you what is needed.
What is “transaction history” and how far back should it cover?
Transaction history is typically a statement or history view for the requested period. The Help Centre describes requests often covering the last 1–3 months, depending on the review.
What happens if I don’t provide documents within the deadline?
The rules state requested information and documents must be provided within 30 days. If not, payments may be withheld, the account can be restricted, and the account may be closed if the request is not completed.
What details should I send support to speed up verification?
Send your account email/username, request timestamps, what was requested, what you uploaded, your current status, any rejection reason text, and screenshots of the upload and status views.