Bonus Codes: Where to Enter, How to Activate, and Troubleshooting

Play with bonus

Use a bonus code only when your promotion states that a code is required. If your offer does not mention a code, you usually do not need to enter one.

If you cannot find a code entry point, check the offer details in your account first. The place to enter a code can vary by promotion and may not appear for every account.

Before you start, prepare the exact code text, note the time you try it, and take screenshots of what you see. These details help support confirm what happened.

Before You Use a Bonus Code

Start by opening the offer and reading the promotion details to confirm whether a code is required for your account.

Confirm you are signed in to the correct account
Check the promotion’s dates and time window
Make sure you copied the code exactly as provided
Keep a timestamp of when you entered the code
Take a screenshot of the offer details and your result
If the offer looks missing, refresh once and check again

Where a Bonus Code Can Be Entered (If Available)

A code entry option may appear in the promotion flow or during checkout, depending on the offer. If you do not see a place to enter a code, the offer may not require one for your account.

Inside the promotion join/claim flow, if the offer supports code entry
During a deposit or checkout flow, if a field is presented for the offer
In an account offers area, if your account shows a code entry option

If you do not see any code entry option, rely on the offer details and proceed only with the steps the promotion describes.

How to Apply a Code Safely

Most code issues are solved by checking eligibility, timing, and exact code text. A careful application also makes it easier to prove what you did if support needs to review it.

Copy the code exactly (avoid extra spaces at the start or end)
Paste it once in the available code entry area
Submit/apply the code and wait for the result to update
Do not spam repeated attempts; record one clean attempt first
Take a screenshot of any confirmation or error message

How to Check Whether the Code Applied

Confirmation depends on the promotion and the way your account displays status. Use these checks to validate whether anything changed after you entered the code.

Look for any status change that suggests the offer is joined or active (if status is shown)
Re-open the promotion details and confirm the same offer is visible to your account
If the account shows an “active” or “in progress” view, check whether the offer appears there
Reload the page once to ensure you are not viewing a cached state
Save screenshots of the “before” and “after” views for reference

Why a Bonus Code May Not Work

If the offer depends on settings, re-check your country and currency selection before you try the code again.

The code was typed incorrectly (extra spaces or missing characters)
The code is outside its valid time window
The code is limited to certain accounts or regions
The code was already used, or your account already joined the same offer
The promotion requires a specific action first (for example, joining the offer)
Your country/currency settings do not match the offer conditions
Another offer conflicts with the current one (this can vary by promotion)
A browser session issue prevents the page from updating

If you retry, change only one thing at a time (for example: refresh once, then private mode, then another browser).

If the Code Applies but Progress Looks Wrong

Progress can depend on what the promotion counts as qualifying activity, and contribution can differ by game category. For the official wording behind wagering and restrictions, review the terms and rules in your account context.

Category	Contribution	Note
Slots / Scratch / Keno	100%	Typically the fastest contribution group
Live games	10%	Progress can look slower vs slots
Table / Card	10%	Progress can look slower vs slots
Video poker	10%	Progress can look slower vs slots
Plinko	10%	Progress can look slower vs slots

Confirm you are using the correct promotion and it shows as joined/active (if status is shown)
Compare your activity category to the contribution rates above
Allow for short delays in progress updates before trying again
Save screenshots of the progress view and timestamps of your activity

Bonus Code Problems and Quick Fixes

If a code does not work, isolate the cause with a clean, repeatable check. Do one controlled retry and document the outcome.

I cannot find where to enter the code

This usually means the offer does not require a code for your account, or the code entry appears only in a specific flow. Start by confirming the promotion’s own instructions.

Re-open the promotion details and confirm a code is required
Look for a join/claim step that may reveal code entry
Check whether code entry appears during checkout (if applicable)
Reload the page once and check again

The code shows as invalid

Invalid messages are often caused by typos or expired windows. Record the exact code and the exact message you see.

Copy/paste the code again and remove leading/trailing spaces
Try a shorter clean paste (no line breaks)
Confirm the code matches the offer you are trying to activate
Try private mode for a clean session and retry once

The code applied but I see no change

Some promotions do not show an obvious change immediately, or status is shown in a different view. A single reload and a “before/after” screenshot set helps confirm it.

Reload the page once and re-check the promotion details
Look for any active/in-progress promotion view (if available)
Confirm you are signed in to the same account
Save before/after screenshots with timestamps

The offer disappeared after I changed settings

Offers can depend on country or currency settings. If you changed settings, document what changed and what the promotions page shows now.

Switch back to the previous setting and reload once
Check whether the offer is tied to specific country/currency conditions
Take screenshots showing the difference between settings
Record the time you changed the setting

I entered the code but it did not activate

If nothing happens after submitting, treat it like a session/update issue first, then a code/eligibility issue.

Reload once and re-check whether the offer shows as joined/active (if shown)
Try private mode and repeat one clean attempt
Try another browser or device to compare
Capture a screenshot of the result and note the time

It works on desktop but not on mobile

Differences between devices often come from browser settings or cached sessions. A clean session helps confirm whether it is device-specific.

Try private mode on mobile and retry once
Disable heavy content blockers or script blockers on mobile
Switch to a different mobile browser to compare
Record the device model and browser version for support

Contact Support About a Bonus Code

When you have screenshots and timestamps, contact us through the Help Centre so the request reaches the right team.

Support is available 24/7 via Live Chat and email at [email protected]. For formal complaints, use [email protected].

Username or account email
Promotion name and the code text you used
Date and time of the attempt (include your timezone)
Country/currency setting at the time
Device and browser (desktop/mobile)
Screenshots of the code entry area (if shown) and the result
Any message you saw (copy it exactly)

FAQ

Do I always need a bonus code?

No. Use a code only when your promotion states that a code is required for your account.

Where can I find out if my promotion needs a code?

Check the promotion details shown in your account. If the offer mentions a code, follow the instructions provided with that promotion.

Where can a bonus code be entered (if available)?

Depending on the offer, code entry can appear in a promotion join/claim flow, during checkout, or in an account offers area where a code option is shown.

What should I do if the code is not accepted?

Confirm the exact code text, check the offer window, and retry once in a clean browser session such as private mode. Save screenshots of the result.

What are the most common reasons a code fails?

Common reasons include typos, expired windows, eligibility limits (country/currency), prior use, conflicts with other offers, and session update issues.

How do I check whether the code applied?

Re-open the offer details and look for any joined/active status if your account shows it. Save before/after screenshots and reload once to avoid cached views.

Why did my progress not move after applying a code?

Progress can depend on qualifying activity and category contribution rates. Slots/Scratch/Keno contribute 100%, while Live games, Table/Card, Video poker, and Plinko contribute 10%.

Can country or currency settings affect codes?

Yes. Some offers and codes can be restricted by country or currency settings, which can change what you see in your account.

What should I send support if a code does not work?

Send your account email/username, promotion name, code text, timestamps, country/currency setting, device/browser details, and screenshots of the outcome.

How long should I wait before I contact support?

If you have made one clean attempt and the status does not change after a reload, collect screenshots and timestamps and contact support.