Promotions and Bonuses: Eligibility, Terms, and Help
Use this page to check promotions in your account and confirm eligibility details first. A promotion can appear, disappear, or change depending on country, currency, time window, and your account state.
Before you join any offer, read the full terms shown with that promotion. If something does not apply or does not activate, use the troubleshooting section and contact support with screenshots and timestamps.
Start With Promotion Eligibility Checks
When an offer looks missing, country and currency settings are a common reason. If eligibility depends on country or currency, confirm your settings in payment methods before you try again.
- Make sure you are signed in to the correct account
- Re-check the promotion’s dates and time window
- Confirm your selected country and currency match what the promotion expects
- Read eligibility notes for game types, regions, and account limits
- If the offer is not visible, refresh once and check again later
- Take a screenshot of what you see (or do not see) for support
How to Join a Promotion Safely
Most issues happen when the terms are skipped or a requirement is missed. A safe path is to read, join, confirm status, then start eligible play.
- Open the promotion details and read the full terms
- Check the eligibility conditions (account, country, currency, dates)
- Join or claim the promotion if that option is shown in your account
- Confirm it shows as active (if your account has an “active” view)
- Start the activity the terms require (games or bets, where applicable)
- Keep timestamps and screenshots if the status does not update
Bonus Codes: When You Need One
Some promotions mention a code. If your offer mentions a code, use the bonus codes guide for activation checks and what to send support.
- Do not assume a code is required for every promotion
- Always rely on the promotion details you see in your account
- If a code fails, save the exact text you entered and a screenshot
Wagering Contribution by Game Category
Wagering contribution depends on the game category you play. Slots typically contribute more than live or table categories under the Rules.
| Category | Contribution | Notes |
|---|---|---|
| Slots / Scratch / Keno | 100% | Typically the fastest contribution group |
| Live games | 10% | Progress can look slower vs slots |
| Table / Card | 10% | Progress can look slower vs slots |
| Video poker | 10% | Progress can look slower vs slots |
| Plinko | 10% | Progress can look slower vs slots |
If your progress is not moving the way you expect, confirm the category you are playing and compare it to the contribution table above.
Minimum Rollover and Low-Wagering Commission Notes
Some promotion-related surprises show up when a player tries to withdraw. For the exact wording on rollover and commissions, review the terms and rules in your account context.
| Rule item | What it says | Why it matters |
|---|---|---|
| Minimum rollover | A minimum rollover requirement of x1 applies before withdrawal | Withdrawals can be blocked until the minimum is met |
| Low-wagering commission | A commission can be applied in certain cases (10% or 15%) | Results can differ if wagering volume is low relative to deposit |
- Check whether your activity meets the minimum x1 requirement before you plan a cashout
- If you think a commission applied, collect timestamps and transaction details
- Keep screenshots of the promotion terms you joined
Tracking Progress and Common Status Questions
If you are planning a cashout, the withdrawal guide explains timing and basic limits. For promotion progress, use your account’s promotions area and look for any “active” or “in progress” status where available.
- Check whether the promotion shows as joined or active (if your account shows status)
- Review the promotion terms again for what counts as qualifying activity
- Compare your play category to the contribution table (slots vs live/table)
- Allow for short delays in updates before retrying or reloading
- Save screenshots of status, dates, and any progress value you see
Promotion Problems and Fixes
Most activation issues are solved by re-checking eligibility, timing, and account state. Screenshots and timestamps help support confirm what happened.
I cannot see a promotion
- Confirm you are signed in to the correct account
- Re-check dates and time window in the offer details
- Confirm country/currency settings (a common cause of missing offers)
- Refresh once and try again later if the list looks incomplete
- Save a screenshot of the promotions area
The promotion does not activate after I join
- Re-open the promotion details and confirm you joined successfully
- Check whether an “active” status appears anywhere in your account
- Confirm you started the required activity type (games/bets as stated in the terms)
- Try a clean browser session (private mode) and sign in again
- Capture a screenshot of the promotion state and the time you joined
My bonus code does not work
- Confirm the code text is correct (no spaces, correct characters)
- Check whether the code may be time-limited or account-limited
- Confirm your country/currency settings match the offer conditions
- Take a screenshot of the error or the result after submitting
- Prepare the code, offer name, and timestamp for support
My wagering progress is not moving
- Confirm the category you are playing and compare it to contribution rates
- Re-check whether the promotion excludes certain game categories
- Allow for update delays and reload the promotions view once
- Test a different eligible title to compare behavior
- Save screenshots of the progress value and your recent activity time
I think a commission was applied
- Compare your wagering volume to the deposit amount in your recent activity
- Collect timestamps, transaction details, and promotion terms you joined
- Capture screenshots of the withdrawal request outcome (if relevant)
- Prepare a short explanation of what you expected vs what happened
The promotion disappeared after changing country/currency
- Switch back to the previous country/currency setting and reload once
- Confirm the promotion eligibility mentions country or currency limits
- Take screenshots of both settings and the promotion visibility difference
- Contact support with the timeline of changes you made
Contact Support About a Promotion
When you have screenshots and timestamps, contact support through the Help Centre for faster routing. Support is available 24/7 via Live Chat and email at [email protected].
- Username or account email
- Promotion name (and code, if one was used)
- Date and time of the issue (include your timezone)
- Country/currency setting at the time
- What you did step by step (joined, then played, etc.)
- Screenshots or a short screen recording
If you want to submit a formal complaint, use [email protected].
FAQ
How do I find current promotions?
Open the promotions area in your account and review the offer details. If an offer looks missing, re-check country/currency settings and the promotion dates.
Why don’t I see a promotion my friend sees?
Promotions can vary by country, currency, account state, and time window. Two accounts can see different offers even on the same day.
Do I need to join a promotion before playing?
Many offers require you to join or claim them first, but the exact requirement depends on the promotion terms you see in your account.
Where can I check whether a promotion is active?
Look in your account’s promotions area for any “active” or “in progress” status if it is shown. If nothing updates, take a screenshot and contact support.
What is a bonus code and when do I need it?
A bonus code is used only when a specific promotion mentions one. If your offer mentions a code, follow the bonus codes guide and keep screenshots of the result.
Why doesn’t my bonus code apply?
Common reasons include typing errors, time limits, and eligibility limits such as country/currency settings. Save the code, timestamp, and any message you see for support.
Which games contribute to wagering requirements?
Contribution depends on category: Slots/Scratch/Keno contribute 100%, while Live games, Table/Card, Video poker, and Plinko contribute 10%.
Why is progress slower on live or table games?
Those categories have a lower contribution rate than slots, so progress can move more slowly even with the same stake sizes.
What does the x1 minimum rollover mean?
It means a minimum rollover requirement of x1 applies before withdrawal. Check the Rules for the exact wording and how it applies to your situation.
What should I send support about a promotion issue?
Send your username/email, promotion name, timestamps, country/currency setting, screenshots, and a short list of steps you took.
Can availability depend on country or currency?
Yes. Promotions can be restricted by country or currency, which can change what you see in your account.
Where do I read the official terms?
Read the official Rules in your account context for rollover and commission wording, and rely on the promotion’s own detail page for offer-specific conditions.