Responsible Gaming at Lizaro: Staying in Control

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems.

This page focuses on practical ways to stay in control, recognise warning signs early, and use break or self-exclusion options when you need to stop.

If you are concerned about your play, start with simple boundaries now and reach out for support when you need a firm pause.

Maintaining Control While You Play

Staying in control is easier when you treat play as leisure and use clear personal rules before you start.

• Play for fun and treat gambling as leisure, not income
• Only play with money you can afford to lose (extra funds)
• Track both your time and your spending while you play
• Take breaks and step away if you feel you are losing control
• Avoid chasing immediate refunds after losses
• If you feel pressured, stop and come back later rather than increasing stakes

Taking a Break and Self-Exclusion

If you prefer chat first, start from the Help Centre and choose the support option shown in your account.

If you need to stop for a while, you can ask the support team to exclude you. The responsible gaming page states you can email [email protected] to request self-exclusion, and your account will be closed as soon as practicable.

1. Decide whether you need a short break or full self-exclusion
2. Prepare your account email/username and a clear request message
3. Send your request to [email protected] (or use the support channel shown to you)
4. Ask for confirmation of your request and keep a copy of your message
5. Do not attempt to open a new account while excluded

If you request self-exclusion, you should also notify the site about any other accounts and commit not to open new ones, as the policy places responsibility on the player to avoid creating additional accounts.

Self-Check Questions: Signs It’s Turning Into a Problem

If gambling starts to create stress, conflict, or financial pressure, a quick self-check can help you decide whether to pause and get support.

• Do you gamble to escape worries, stress, or difficult feelings?
• Do you feel anxious or irritable when you cannot gamble?
• Do you gamble longer than you planned?
• Do you spend more money than you intended?
• Do you chase losses to try to “get back” what you lost?
• Have you borrowed money or used funds meant for essentials to gamble?
• Have you lied to family or friends about gambling time or losses?
• Has gambling caused arguments or relationship problems?
• Has gambling affected work, study, sleep, or daily responsibilities?
• Do you feel guilt or shame after gambling?
• Have you tried to stop or cut down but found it hard?
• Do you feel depressed or suicidal because of gambling?

If you answered “yes” to several questions, consider taking a break and asking for support before the situation gets worse.

• Stop play for now and step away from gambling content
• Talk to someone you trust and explain what is happening
• Use a break or self-exclusion option if you need a firm stop
• Consider specialist support organisations listed below
• If you feel at risk of harming yourself, seek immediate help locally

Where to Get Help Outside the Casino

For the formal wording on responsibilities and account rules, review the terms and conditions.

Customer support can help with account restrictions, but specialist organisations can help with behaviour change, counselling, and peer support.

• If you want anonymous support, choose a confidential service
• If you prefer peer help, look for group-based support
• If you want structured help, consider counselling-style support
• Choose the option you can commit to consistently

Underage Gambling: 18+ Rule and Account Consequences

If you’re asked to confirm identity or age, follow the verification steps shown for your account.

Registration and gambling under the age of 18 is prohibited and described as illegal. The platform states it verifies age, and any winnings by underage players are cancelled.

• Only players aged 18+ are allowed to register and play
• Age verification checks may be used to confirm eligibility
• If underage play is detected, winnings are cancelled
• Parents and guardians should take practical steps to prevent access

Parental Controls and Filtering on Shared Devices

If you share devices, basic household controls can reduce the risk of accidental or underage access.

1. Set device-level parental controls for browsers and app installs
2. Use an internet filter or parental control tool to restrict gambling websites
3. Keep passwords private and avoid saving login details on shared devices
4. Review browsing history and installed apps on devices used by minors
5. Consider a dedicated parental control product such as Net Nanny as an example option

What to Include When You Contact Support About Self-Exclusion

Before sharing documents or sensitive details with support, read the privacy policy.

A clear message helps the support team apply the correct restriction faster and reduces back-and-forth.

• State whether you are requesting a break or self-exclusion
• Include your account email/username
• Ask for confirmation that the request was received
• Keep a copy of your email to [email protected]
• Notify the site about any other accounts you may have
• Confirm you will not attempt to open new accounts while excluded
• Ask when the account closure will be applied “as soon as practicable”
• Save screenshots or copies of any replies for your records

Common Situations and Next Steps

If you are not sure which option fits your situation, choose the safest step: pause play now and ask for support to apply a restriction.

I Want a Short Break

If you want to reset without making long-term decisions, a temporary exclusion request can help you pause access.

• Decide that you will not gamble during the break period
• Contact support and ask to be excluded “for a while”
• Ask for confirmation and keep the message for your records
• Use parental controls and remove saved passwords on shared devices

I Want Full Self-Exclusion

If you need a firm stop, self-exclusion is the strongest tool described on the page.

• Email [email protected] with a clear self-exclusion request
• Ask for confirmation and keep your message and replies
• Notify the site about any other accounts and commit not to open new ones
• Seek external support if stopping feels difficult

I Keep Chasing Losses

Chasing losses is a common warning sign that play is no longer under control.

• Stop play immediately and do not attempt to “win it back”
• Return to the control checklist and set strict personal rules
• Use a break option if you cannot stick to your limits
• Talk to someone you trust and consider specialist support

I’m Worried About a Family Member Under 18

If a minor may access gambling content, act quickly to reduce exposure and remove access routes.

• Enable parental controls and internet filtering on shared devices
• Remove saved passwords and do not share adult accounts
• Set up separate device profiles for minors
• Monitor access and keep devices in shared spaces

I Feel Overwhelmed

If gambling is causing serious distress, the safest step is to stop now and reach out for help.

• Pause play and step away from gambling-related content
• Ask for a break or self-exclusion if you need a firm stop
• Reach out to a trusted person and explain what you are dealing with
• If you feel at risk of harming yourself, seek immediate help locally

FAQ

What does “responsible gaming” mean at Lizaro?

It means treating gambling as leisure, staying in control of time and spending, and using support or exclusion options when you need to stop.

What are the main rules to stay in control?

Play for fun, use only extra funds, track time and money, take breaks, and avoid chasing immediate refunds after losses.

How do I ask for self-exclusion?

You can request self-exclusion by emailing [email protected] with a clear request, and the page states the account will be closed as soon as practicable.

Which email should I use for a self-exclusion request?

Use [email protected], as stated on the responsible gaming page.

What does “as soon as practicable” mean for account closure?

It means the support team will close the account as soon as they reasonably can after receiving and processing your request.

Do I need to tell you about other accounts when I self-exclude?

Yes. The responsible gaming page states you should notify the site about any other accounts and commit not to open new ones.

What are common warning signs of a gambling problem?

Common signs include spending more than planned, gambling longer than planned, chasing losses, hiding gambling activity, and feeling distressed because of gambling.

Which organisations can help with gambling problems?

The page names GamCare, Gamblers Anonymous, and Gambling Therapy as external organisations that can provide support.

Is under-18 play allowed? What happens to winnings?

No. Under 18 registration and play is prohibited, and the page states underage winnings are cancelled.

How can parents block access on shared devices?

Use device parental controls and internet filtering tools, avoid saving passwords on shared devices, and consider dedicated software such as Net Nanny as an example.